Troubleshooting
Example : The Web browser cannot access the Web RCS⚓
- Make sure to use correct network cables and that they are free from defects.
- Check the IP address of the control computer. It must have a unique IP address on the same network as the LivePremier unit.
- Temporarily disable any other networks on the computer, such as turning off the Wi-Fi connection.
- Refresh the browser.
- Close and restart the browser.
Example : Error: timeout of 20000ms exceeded⚓
- Check that the anti-virus is not blocking the connection. Open your anti-virus program and add the IP address of your units as trusted connection.
Example : Modifications triggered from RC400T do not work when synchronized⚓
- Check that the target Preview and Program Screens are not protected by lock.
